1. Introduction
Burek Masterclass ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us on social media.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Book a cooking class
- Contact us via email, WhatsApp, or our website
- Subscribe to our newsletter
- Interact with us on social media
This information may include:
| Type of Data | Examples |
|---|---|
| Identity Data | Name, nationality |
| Contact Data | Email address, phone number |
| Booking Data | Date of booking, class type, number of participants, dietary requirements |
| Payment Data | Payment method (we do not store full credit card numbers) |
| Communication Data | Messages, emails, feedback, reviews |
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
2.3 Photos and Videos
We may take photos and videos during our cooking classes that include participants. See Section 7 for details on how we use this content.
3. How We Use Your Information
We use the information we collect to:
- Provide our services: Process bookings, send confirmations, and deliver cooking class experiences
- Communicate with you: Respond to inquiries, send reminders, and provide customer support
- Improve our services: Analyze usage patterns and feedback to enhance our offerings
- Marketing: Send promotional materials (only with your consent)
- Legal compliance: Comply with applicable laws and regulations
- Safety: Manage dietary requirements and ensure participant safety
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
4.1 Service Providers
- Payment processors: To process payments securely
- Email service providers: To send booking confirmations and communications
- Booking platforms: GetYourGuide, Airbnb Experiences (if you book through these platforms)
4.2 Social Media Platforms
We use social media platforms including Instagram, TikTok, YouTube, and Facebook to share content. If you interact with us on these platforms, their privacy policies also apply.
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain booking records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, we retain booking information for 7 years for accounting purposes. Marketing communications preferences are retained until you unsubscribe.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience.
6.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality |
| Analytics Cookies | Help us understand how visitors use our site |
| Marketing Cookies | Track effectiveness of our advertising |
6.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Photos and Video Usage
Important: By participating in our classes, you consent to being photographed and filmed for promotional purposes unless you opt out before the class begins.
Photos and videos taken during classes may be used on:
- Our website (burekmasterclass.com)
- Instagram (@burekmasterclass)
- TikTok (@burekmasterclass)
- YouTube (Burek Masterclass)
- Marketing materials and advertisements
If you do not wish to appear in photos or videos, please inform us before the class begins. We will make reasonable efforts to exclude you from any content we publish.
8. Third-Party Links
Our website may contain links to third-party websites (booking platforms, social media, etc.). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure, encrypted connections (HTTPS)
- Limited access to personal data on a need-to-know basis
- Secure storage of digital records
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
10.1 Access
You have the right to request a copy of the personal information we hold about you.
10.2 Correction
You can request that we correct any inaccurate or incomplete information.
10.3 Deletion
You can request that we delete your personal information, subject to certain exceptions (such as legal requirements to retain records).
10.4 Objection
You can object to the processing of your personal information for marketing purposes.
10.5 Portability
You can request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at hello@burekmasterclass.com.
11. Children's Privacy
Our services are not directed to children under 12. We do not knowingly collect personal information from children under 12 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us.
12. International Data Transfers
Your information may be transferred to and processed in countries other than Bosnia and Herzegovina, particularly if you book through international platforms or we use cloud-based services. We ensure appropriate safeguards are in place to protect your data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Burek Masterclass
Email: hello@burekmasterclass.com
WhatsApp: +387 61 209 388
Address: Rade Bitange 1, 88000, Mostar, Bosnia and Herzegovina
We aim to respond to all data requests within 30 days.